Shipping policy

SHIPPING

We provide international shipping via DHL to all countries worldwide, excluding Ukraine, Russia, and North Korea.

Please note that delivery begins on business days only (excluding weekends and holidays), and may be delayed by 1–3 business days depending on circumstances.
International delivery usually takes 5–7 business days, but may vary depending on the destination and local conditions.

Upon receiving your package, please check for any damage or defects.
If you find any issues, please contact our English customer service by email, and we will assist you as quickly as possible.

SHIPPING FEE

Free international shipping is available on orders of USD 250 or more.
For orders under USD 250, a flat shipping fee of USD 25 will be charged.

Customs duties, taxes, and import fees remain the responsibility of the customer.
All orders are shipped on a DDU (Delivered Duty Unpaid) basis.

TAX

Import taxes and customs duties vary by country.
Please contact your local customs office for detailed information.

If you refuse to accept the package, we can refund only the product price, excluding the shipping fee.
The shipping fee includes both the outbound and return shipping costs.

Please ensure that taxes are paid within two weeks after the goods arrive at the DHL center in your country.
If payment is not completed within this period, the shipment will be treated as rejected.