llege.help@gmail.com
SHIPPING
We provide free international shipping via DHL to all countries worldwide, excluding Ukraine, Russia, and North Korea.
Please note that delivery begins on business days only (excluding weekends and holidays), and may be delayed by 1–3 business days depending on circumstances.
International delivery usually takes 5–7 business days, but may vary depending on the destination and local conditions.
Upon receiving your package, please check for any damage or defects.
If you find any issues, please contact our English customer service by email, and we will assist you as quickly as possible.
SHIPPING FEE
We offer free worldwide shipping on all orders.
However, customs duties, taxes, and import fees remain the responsibility of the customer.
All orders are shipped on a DDU (Delivered Duty Unpaid) basis.
TAX
Import taxes and customs duties vary by country.
Please contact your local customs office for detailed information.
If you refuse to accept the package, we can refund only the product price, excluding the shipping fee.
The shipping fee includes both the outbound and return shipping costs.
Please ensure that taxes are paid within two weeks after the goods arrive at the DHL center in your country.
If payment is not completed within this period, the shipment will be treated as rejected.
RETURN & REFUND
Return requests must be made within 7 days of receiving your order.
- All returned items must be in their original condition, unused, and with all original tags attached.
- We offer free international shipping for all orders.
- In the case of a return due to a change of mind, a flat USD 50 return shipping fee will be deducted from your refund.
Please note that we are not responsible for any customs duties, taxes, or shipping costs associated with returns.
EXCHANGES
LLEGE does not accept exchanges.
Customers must follow the return process for any unwanted products and place a new order for the desired item.
DAMAGED OR DEFECTIVE PRODUCTS
If the item you received is faulty or damaged, or if an error occurred on our part, LLEGE will cover both delivery and return shipping costs.
You may return the product for a full refund.